These terms are an agreement between you and Backbar HQ LLC ("we", "us") covering your use of BackBar Pro, a business management app for hairstylists. By creating an account you agree to these terms.
The service
BackBar Pro provides scheduling, client records, color formula storage, an online booking page, payment tools, and financial reporting for independent stylists. We may add, change, or remove features over time.
Your account
You must be at least 18 and provide accurate information. You are responsible for keeping your login credentials secure and for all activity under your account. One account is for one stylist; team and salon accounts may be offered separately in the future.
Subscription and billing
BackBar Pro is a paid subscription. New accounts include a free trial; after the trial your subscription renews automatically at the current price until you cancel. You can cancel any time and keep access through the end of the paid period. Prices may change with at least 30 days notice.
Payments you collect from your own clients through the app are processed by Stripe under your own connected Stripe account, and payouts, refunds, and chargebacks for those payments are between you, your client, and Stripe.
Your data
You own the content you put into BackBar Pro, including your client records, formulas, and photos. You grant us only the limited rights needed to store, process, and display that content back to you. Our handling of data is described in the Privacy Policy.
You are responsible for the client information you collect and store, including having a lawful basis to keep it and honoring your clients’ requests about their own information.
Acceptable use
Do not use BackBar Pro to break the law, to send spam, to store content you have no right to store, to attempt to access other users’ data, or to probe or disrupt the service. We may suspend or terminate accounts that violate these terms.
Tax estimates are not tax advice
The Finances features, including set-aside suggestions, quarterly reminders, and year-end summaries, produce estimates based on the numbers you enter and simplified assumptions. They are provided for planning purposes only and are not tax, legal, or accounting advice. Your actual tax liability may differ. Consult a qualified tax professional before making tax decisions.
Appointments and client relationships
BackBar Pro is a tool for running your business. The services you provide, your prices, your policies, deposits, refunds, and any disputes with your clients are solely between you and them.
Text message reminders
If you turn on text reminders, BackBar Pro sends appointment reminders by SMS to your clients on your behalf. These are transactional messages only: about one message per booked appointment, sent roughly 24 hours ahead. Message and data rates may apply for your clients. Clients can reply HELP for help or STOP to opt out at any time, and opt-outs are honored immediately.
You are responsible for getting each client’s consent before you add their phone number, using the consent wording we provide in the app or something equivalent. You confirm that every phone number in your account belongs to a client who agreed to receive these reminders. Do not add numbers from purchased lists, or from people who have not agreed.
You agree to indemnify and hold Backbar HQ LLC harmless from any claim, penalty, or cost arising from messages sent to numbers you added without the required consent, including claims under the Telephone Consumer Protection Act or similar laws.
Message delivery depends on mobile carriers and is not guaranteed. We are not liable for delayed or undelivered messages.
Disclaimers and limitation of liability
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
We work hard to keep the service available and your data safe, but you are responsible for maintaining your own records of critical business information.
Termination
You can delete your account at any time from Setup > Account > Delete Account. We may suspend or terminate the service for breach of these terms, with notice where practical. Upon deletion, your data is permanently removed as described in the Privacy Policy.
Changes and governing law
We may update these terms; material changes will be announced in the app before they take effect. These terms are governed by the laws of the State of Utah, United States.