Billing, plans, and cancelling

The free trial

Every new account gets 14 days free, with no credit card. You are not charged at the end of the trial, because we never took a card in the first place. You subscribe when you decide to, not by forgetting to cancel.

The trial runs on Premium, so you are seeing the full product rather than a stripped-down version of it.

What happens when the trial ends

Nothing is deleted. Your account moves into view-only mode: you can still open everything and read it, but your book, calendar, and money screens stop accepting changes. A banner across the top explains what is going on, with a Subscribe button.

You can still reach Setup, run a full data export from Backup, message support, and delete your account. Your data is not held hostage at any point.

The two plans

Basic is $24/mo and Premium is $49/mo. Clients, formulas, photos, and bookings are unlimited on both. Nothing is metered and there are no per-text or per-form add-on fees.

Premium adds:

• Color Bar: what every bowl costs, scanned from the bottle
• Automated SMS text reminders to clients
• Full tax engine: federal + state estimates
• Quarterly tax reminders
• Year-end tax package (Schedule C ready)
• Advanced analytics: profit, chair utilization, top clients

BackBar Pro never takes a commission on what you earn. Card payments run through Stripe at their standard processing rates, which go to Stripe, not to us. Cash, Venmo, and Zelle payments you record are free.

Subscribing and changing plans

Subscriptions are bought on the web at backbarhq.com, not inside the iPhone or Android app. Checkout is hosted by Stripe.

• 1
  Open BackBar Pro in a browser and sign in.
• 2
  Tap the gear icon in the top right to open Setup, then Account, then "Subscription".
• 3
  Tap "Subscribe" and pick a plan, or tap "Upgrade to Premium" if you are already on Basic.

How to cancel

Cancelling is self-serve. There is no phone call, no retention conversation, and no contract to run out.

• 1
  Sign in to BackBar Pro.
• 2
  Tap the gear icon in the top right to open Setup, then Account, then "Subscription".
• 3
  Tap "Manage subscription & billing". That opens the secure Stripe billing portal.
• 4
  Choose to cancel your plan there. You can also update your card or download past invoices from the same place.

You keep access until the end of the period you have already paid for. After that the account moves into view-only mode, exactly like an expired trial, and your data stays where it is.

Taking your data with you

Before you go, take a copy. Open Setup, then Account, then "Backup", and tap "Email My Data". We email spreadsheet files of your clients, appointments, formulas, payments, services, retail products, and business costs to the email address on your account. There is no export fee and you do not have to ask us.

How to delete your account

Deleting is permanent and separate from cancelling. It removes your clients, formulas, appointments, photos, and payment records, and it cannot be undone.

• 1
  Export your data first if you want to keep any of it. Once deletion runs, nothing is recoverable.
• 2
  Tap the gear icon in the top right to open Setup, then Account, then "Delete Account".
• 3
  Read the warning, type DELETE in the confirmation box, and tap "Permanently delete my account".

Any active subscription is cancelled as part of this, so you are not billed again. If you cannot sign in, email support@backbarhq.com from the address on your account and ask us to delete it.