Contact support

From inside the app (fastest)

• 1
  Tap the gear icon in the top right of any screen to open Setup.
• 2
  Scroll to the Account section and tap "Help & Support".
• 3
  Type your message and send it. Replies land in the same thread, so the whole conversation stays in one place.

This route is better than email because your account details come with the message, so we are not asking you which address you signed up with before we can start.

By text

Text us at 435-414-9670. A real person texts you back. Mention the email address on your BackBar account so we can find you, since your phone number is not on file.

By email

If you cannot sign in, or you would rather use email, write to support@backbarhq.com. Send it from the address on your account where you can, since that is what lets us find you.

What to include

You do not have to write a bug report. But these four things turn a two-day back and forth into one reply:

• What you were trying to do, in your own words
• What happened instead, and what the screen said if there was a message
• Whether you were on your phone or a computer
• A screenshot, if you can take one

When you will hear back

Usually within a few hours. If something is broken for more than one account we will say so plainly rather than telling you to reinstall the app, and we will email you when it is fixed.

Things you can do without us

These are self-serve, and doing them yourself is faster than waiting on a reply:

• Export all of your data: Setup, then Account, then Backup, then "Email My Data"
• Cancel your subscription: Setup, then Account, then Subscription, then "Manage subscription & billing"
• Delete your account: Setup, then Account, then "Delete Account"
• Reset your password: use "Forgot password" on the sign-in screen